If you have noticed a large change in your utility bill amount, we suggest you take the following steps:
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No. While the wastewater consumption charge was originally supposed to be applied as of January 2018, it was not applied to customer invoices until October 1, 2018. The City of Wetaskiwin is not retroactively charging ratepayers for the months the charge was not levied.
The current fee structure allows ratepayers to control the amount they are billed by moderating their water consumption. This means that the less water you use, the less you will have to pay. There are many ways to begin conserving water, including shortening your showers and not letting the water run while brushing your teeth. Read more water saving tips.
We are currently reviewing all our customer files to ensure we are not billing for wastewater consumption if a customer is not connected to a City sewer line. Refunds will be issues to those who qualify once the review is complete. Please contact the utilities office at 780.361.4453 for additional information.